[Students] CITE - eCollege Update

[Lydia Harkey]

eCollege Outage Update
What happened?

We experienced login and connection issues with Pearson Learning Studio (eCollege) last night due to high volume use visiting Pearson Servers which caused "Timed out" errors for a small percentage of A&M-Commerce users.
When did it happen?

Monday, August 25, 2014, 9:50pm - 11:59pm
Services/Applications Impact

*         Pearson Learning Studio (eCollege)
Services Not Impacted:
Telephone, Internet, and servers are not impacted.


What you need to do:
If a user receives a "Timed Out" error, please clear the browser's cookies and cache. If the problem still persists, try a different browser. If user continues to have issues with eCollege, please contact CITE Helpdesk at 903-468-6000 or Helpdesk at tamuc.edu<mailto:Helpdesk at tamuc.edu>.




Lydia Harkey | IT Communication Manager | EIR Accessibility Officer
Center for IT Excellence | Texas A&M University-Commerce
Lydia.Harkey at tamuc.edu<mailto:Lydia.Harkey at tamuc.edu>
P.O. Box 3011 | Commerce, Tx 75429-3011
Tel. 903.468.3029 | Fax 903.886.5415| www.tamuc.edu<http://www.tamuc.edu/>

Texas A&M University-Commerce

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