[Students] Scheduled Outage Saturday, 1/19/2013 Reminder

[Lydia Harkey]

Outage Alert Reminder

 

What is happening?

There will be a regular scheduled maintenance outage to conduct routine
maintenance and security updates. 

When is it happening?

Saturday, January 19th, 2013 from 8:00 p.m. - 2:00 a.m. Central Time. 

Services/Applications Impacted:

All application services including:

*         All Banner Services

*         Graduation Application

*         All lab technologies using a network license

*         Graduation Application Viewer

*         All TAMUC web and FTP applications

*         IT Survey

*         Advancement Giving

*         Library Adobe Streaming Services

*         Banner

*         Magnus/Meningitis

*         Blackberry Enterprise Services

*         myLEO and LEO Portal and applications within

*         Cascade

*         Network file shares

*         Certification Curriculum Training

*         Online Orientation

*         Certification Professional Development

*         Pharos printing

*         Certification Professional (CP) Registration

*         Purchasing Web

*         Chief Financial Officer Registration Page

*         Retirement Certification

*         Class Enrollment

*         Schedule of Classes

*         E2 - Terminal Services

*         SRSCPride Share

*         eCollege

*         StarRez

*         Employee emails (exchange and CP accounts)

*         Student Droplist

*         Employees Information

*         Teacher Certification Payment Gateway

*         EMS

*         Telephone Help

*         FCTT Course Copy

*         Texarkana Droplist

*         Ghost Server Services

*         Virtual Desktop Environments

 

Why is it Happening?

Regular scheduled maintenance is to perform critical security and
maintenance updates. 

 

Services Not Impacted:

Internet services may have only brief disruptions of services. Telephone
and related services will not be impacted. 

Students enrolled in eCollege may use an alternate access point: 
http://online.tamuc.org to continue to access their courses during this
scheduled maintenance outage.

 

What you need to do:

If you experience other technical problems after 2:00 AM CT, please
contact the IT Support Center at 903-468-6000 or Helpdesk at tamuc.edu
<mailto:Helpdesk at tamuc.edu> .

If you experience eCollege technical problems after 2:00 AM CT, contact
the eCollege helpdesk at 1-866-656-5511 (toll free) or 
helpdesk at online.tamuc.org <mailto:helpdesk at online.tamuc.org>  .

 

IT Support Center
<http://www.tamuc.edu/studentLife/campusServices/ITSupportCenter/default
.aspx>   * Monday - Friday 8:00 a.m. - 5:00 p.m. * Helpdesk at tamuc.edu *
903-468-6000

 

 

 

Lydia Harkey

IT Communications and Training Manager

Information Technology

Texas A&M University-Commerce

1700 Hwy 24

Commerce, Tx 78529

p: 903.468.3029   f: 903.886.5415

 

As a friendly reminder be sure to  contact the IT Help Desk directly for
all of your IT needs: 

x6000 (on-campus) or 903-468-6000 (off-campus) or via email: 
Helpdesk at tamuc.edu <mailto:Helpdesk at tamuc.edu> .

 

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