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<p class=MsoNormal align=center style='text-align:center'><b><u><font size=6
face="Times New Roman"><span style='font-size:24.0pt;font-weight:bold'>Notice:
Available Position<o:p></o:p></span></font></u></b></p>
<p class=MsoNormal align=center style='text-align:center'><font size=5
face="Times New Roman"><span style='font-size:16.0pt'>Applications/Résumés
accepted for immediate consideration.<o:p></o:p></span></font></p>
<p class=MsoNormal align=center style='text-align:center'><font size=5
face="Times New Roman"><span style='font-size:16.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal align=center style='text-align:center'><font size=5
face="Times New Roman"><span style='font-size:16.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal align=center style='text-align:center'><b><font size=6
face="Times New Roman"><span style='font-size:24.0pt;font-weight:bold'>Position:
Information and Referral Specialist<o:p></o:p></span></font></b></p>
<p class=MsoNormal align=center style='text-align:center'><font size=5
face="Times New Roman"><span style='font-size:16.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=4 face="Times New Roman"><span style='font-size:
14.0pt'>Résumés may be submitted to CANHelp/2-1-1 Texas in the following
manner:<o:p></o:p></span></font></p>
<p class=MsoNormal><b><font size=4 face="Times New Roman"><span
style='font-size:14.0pt;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><font size=4 face="Times New Roman"><span style='font-size:
14.0pt'>By Mail: <st1:address w:st="on"><st1:Street w:st="on">PO Box 214</st1:Street>,
<st1:City w:st="on">Sulphur Springs</st1:City>, <st1:State w:st="on">Texas</st1:State>
<st1:PostalCode w:st="on">75483</st1:PostalCode></st1:address><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=4 face="Times New Roman"><span style='font-size:
14.0pt'>By Fax: (903) 439-2270<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=4 face="Times New Roman"><span style='font-size:
14.0pt'>By E-Mail: hccan@canhelponline.org<o:p></o:p></span></font></p>
<p class=MsoNormal align=center style='text-align:center'><font size=4
face="Times New Roman"><span style='font-size:14.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal align=center style='text-align:center'><font size=5
face="Times New Roman"><span style='font-size:16.0pt'><o:p> </o:p></span></font></p>
<h1><b><u><font size=4 face="Times New Roman"><span style='font-size:13.0pt;
font-family:"Times New Roman";font-weight:bold'>The qualified candidate must
possess the following traits, skills and abilities:<o:p></o:p></span></font></u></b></h1>
<p class=MsoNormal><font size=4 face="Times New Roman"><span style='font-size:
13.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.5in;mso-list:l12 level1 lfo2'><![if !supportLists]><font
size=4 face=Symbol><span style='font-size:13.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>¨<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=4><span
style='font-size:13.0pt'>Desire and passion for helping people<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.5in;mso-list:l12 level1 lfo2'><![if !supportLists]><font
size=4 face=Symbol><span style='font-size:13.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>¨<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=4><span
style='font-size:13.0pt'>Excellent active listening skills<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.5in;mso-list:l12 level1 lfo2'><![if !supportLists]><font
size=4 face=Symbol><span style='font-size:13.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>¨<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=4><span
style='font-size:13.0pt'>Good verbal / written communication skills<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.5in;mso-list:l12 level1 lfo2'><![if !supportLists]><font
size=4 face=Symbol><span style='font-size:13.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>¨<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=4><span
style='font-size:13.0pt'>Excellent counseling skills<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.5in;mso-list:l12 level1 lfo2'><![if !supportLists]><font
size=4 face=Symbol><span style='font-size:13.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>¨<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=4><span
style='font-size:13.0pt'>Able to establish appropriate boundaries with
inquirers<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.5in;mso-list:l12 level1 lfo2'><![if !supportLists]><font
size=4 face=Symbol><span style='font-size:13.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>¨<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=4><span
style='font-size:13.0pt'>Nonjudgmental<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.5in;mso-list:l12 level1 lfo2'><![if !supportLists]><font
size=4 face=Symbol><span style='font-size:13.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>¨<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=4><span
style='font-size:13.0pt'>Effective multi-tasking skills<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.5in;mso-list:l12 level1 lfo2'><![if !supportLists]><font
size=4 face=Symbol><span style='font-size:13.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>¨<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=4><span
style='font-size:13.0pt'>Excellent organizational and time management skills<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.5in;mso-list:l12 level1 lfo2'><![if !supportLists]><font
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style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=4><span
style='font-size:13.0pt'>Work independently AND work well with others<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.5in;mso-list:l12 level1 lfo2'><![if !supportLists]><font
size=4 face=Symbol><span style='font-size:13.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>¨<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=4><span
style='font-size:13.0pt'>Provide excellent customer service<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.5in;mso-list:l12 level1 lfo2'><![if !supportLists]><font
size=4 face=Symbol><span style='font-size:13.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>¨<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=4><span
style='font-size:13.0pt'>Remain flexible / adaptable in multiple situations<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.5in;mso-list:l12 level1 lfo2'><![if !supportLists]><font
size=4 face=Symbol><span style='font-size:13.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>¨<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=4><span
style='font-size:13.0pt'>Provide innovative input to assist clients and promote
organizational development<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.5in;mso-list:l12 level1 lfo2'><![if !supportLists]><font
size=4 face=Symbol><span style='font-size:13.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>¨<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=4><span
style='font-size:13.0pt'>Integrity<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.5in;mso-list:l12 level1 lfo2'><![if !supportLists]><font
size=4 face=Symbol><span style='font-size:13.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>¨<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=4><span
style='font-size:13.0pt'>Reliable<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.5in;mso-list:l12 level1 lfo2'><![if !supportLists]><font
size=4 face=Symbol><span style='font-size:13.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>¨<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=4><span
style='font-size:13.0pt'>Punctual<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.5in;mso-list:l12 level1 lfo2'><![if !supportLists]><font
size=4 face=Symbol><span style='font-size:13.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>¨<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=4><span
style='font-size:13.0pt'>Tenacious<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.5in;mso-list:l7 level1 lfo1'><![if !supportLists]><font
size=4 face=Symbol><span style='font-size:13.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>¨<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=4><span
style='font-size:13.0pt'>Able to accept constructive criticism<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.5in;mso-list:l7 level1 lfo1'><![if !supportLists]><font
size=4 face=Symbol><span style='font-size:13.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>¨<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=4><span
style='font-size:13.0pt'>Willingness to learn new skills<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.5in;mso-list:l7 level1 lfo1'><![if !supportLists]><font
size=4 face=Symbol><span style='font-size:13.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>¨<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=4><span
style='font-size:13.0pt'>Excellent computer literate<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.5in;mso-list:l7 level1 lfo1'><![if !supportLists]><font
size=4 face=Symbol><span style='font-size:13.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>¨<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=4><span
style='font-size:13.0pt'>Critical thinker<b><span style='font-weight:bold'><o:p></o:p></span></b></span></font></p>
<p class=MsoNormal><font size=4 face="Times New Roman"><span style='font-size:
13.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<h2><b><i><font size=4 face=Arial><span style='font-size:14.0pt'>HCCAN/2-1-1 <st1:State
w:st="on">Texas</st1:State>-<st1:place w:st="on">Northeast Texas</st1:place>
Region<o:p></o:p></span></font></i></b></h2>
<h2><b><i><font size=4 face=Arial><span style='font-size:14.0pt'>Position
Description<o:p></o:p></span></font></i></b></h2>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<h5><b><i><font size=4 face="Times New Roman"><span style='font-size:13.0pt'>Position
Overview<o:p></o:p></span></font></i></b></h5>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<h3><b><font size=4 face=Arial><span style='font-size:13.0pt'>Position Title<o:p></o:p></span></font></b></h3>
<h1><u><font size=3 face="Arial Black"><span style='font-size:12.0pt'>Information
& Referral Specialist<o:p></o:p></span></font></u></h1>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<h6><b><font size=2 face="Times New Roman"><span style='font-size:11.0pt'>Purpose
of Position<o:p></o:p></span></font></b></h6>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.5in'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>The Information &
Referral Specialist is responsible for:<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l1 level1 lfo4'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Effectively and promptly assessing
the needs of clients who call or walk into the office of Hopkins County
Community Action Network/2-1-1 Texas-Northeast Texas Region.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l1 level1 lfo4'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Referring customers in a sensitive
and caring manner to the appropriate community resource, consistent with the
customer's needs and/or desires.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l1 level1 lfo4'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Advocating for clients who
encounter difficulty navigating health/human services systems due to personal
limitations or complexities of the health/human services system.<o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<h3><b><font size=4 face=Arial><span style='font-size:13.0pt'>Supervision<o:p></o:p></span></font></b></h3>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Works under the supervision of the Executive Director.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><i><font size=3 face="Times New Roman"><span
style='font-size:12.0pt;font-style:italic'>Qualifications:</span></font></i><o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l2 level1 lfo5'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Bachelor's Degree in Social
Work, Psychology, Nursing, or other behavioral sciences preferred.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l2 level1 lfo5'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Certified Information and Referral
Specialist (CIRS) Certification must be obtained at the earliest date possible
based on AIRS certification criteria.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l4 level1 lfo6'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Excellent telephone interviewing
and listening skills. Additional phone and listening skills training will be
available and may be required.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l4 level1 lfo6'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Considerable knowledge of human
services field and/or community resources.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l4 level1 lfo6'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Knowledge and positive experience
with computers, computer applications, systems, and database management is required.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l4 level1 lfo6'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Ability to establish good working
relationships with CANHelp staff, staff of human service and government
agencies and to work as a team member.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo7'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Ability to communicate clearly and
effectively with individuals or groups, and to deal with people tactfully and
effectively.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo7'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Ability to coordinate a variety of
activities in a sometimes stressful, fast-paced environment.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo7'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Self-directed, motivated, and
professional.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo7'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Ability to maintain confidentiality.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo7'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Bilingual (English and Spanish)
speaking ability a plus.<o:p></o:p></p>
<p class=MsoNormal><b><i><font size=3 face="Times New Roman"><span
style='font-size:12.0pt;font-weight:bold;font-style:italic'><o:p> </o:p></span></font></i></b></p>
<p class=MsoNormal><b><font size=3 face="Times New Roman"><span
style='font-size:12.0pt;font-variant:small-caps;font-weight:bold'>Information
and Referral Specialist Responsibilities<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=3 face="Times New Roman"><span
style='font-size:12.0pt;font-variant:small-caps;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><i><font size=3 face="Times New Roman"><span
style='font-size:12.0pt;font-style:italic'>Phone/Direct Assistance
Responsibilities<o:p></o:p></span></font></i></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l13 level1 lfo15'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Respond to caller/client's
inquiries in a professional manner. Assist callers in a variety of ways,
including (but not limited to):<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l5 level2 lfo3'><![if !supportLists]><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'><span
style='mso-list:Ignore'>-<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Providing compassionate listening<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l5 level2 lfo3'><![if !supportLists]><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'><span
style='mso-list:Ignore'>-<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Assisting caller/clients in identifying
issues<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l5 level2 lfo3'><![if !supportLists]><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'><span
style='mso-list:Ignore'>-<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Breaking caller/client's issues
into manageable pieces<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l5 level2 lfo3'><![if !supportLists]><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'><span
style='mso-list:Ignore'>-<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Referring caller to appropriate
agencies/services to help with each identified issue<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l5 level2 lfo3'><![if !supportLists]><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'><span
style='mso-list:Ignore'>-<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Forwarding caller directly to the
helping agency when appropriate<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l5 level2 lfo3'><![if !supportLists]><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'><span
style='mso-list:Ignore'>-<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Providing callers with the
information they are requesting (when appropriate) so that referrals are not
necessary<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l8 level1 lfo14'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Conduct research for callers
utilizing the database and other available sources to provide information.
Sources may include searching the Internet, printed materials, and/or accessing
colleagues and other information & referral services. On occasion, printed
materials are photocopied and mailed to caller.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l11 level1 lfo13'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Provide advocacy for callers who
are experiencing difficulty accessing appropriate services.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l11 level1 lfo13'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Conduct a follow-up phone call to
a minimum of 20% of callers to determine if they received the help they were
seeking and, if not, if we can provide any additional help. Follow-up also
provides an opportunity for callers to receive assistance with any additional
issues or problems they may have.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l11 level1 lfo13'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Create and run agency reports such
as lists of nursing homes, lists of home health care agencies, lists of support
groups, when requested by individuals and other non-profit agencies.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l11 level1 lfo13'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Provide back-up phone service for
other regional <st1:date Year="2001" Day="1" Month="2" w:st="on">2-1-1</st1:date>
<st1:place w:st="on"><st1:State w:st="on">Texas</st1:State></st1:place> call
centers on occasion.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l11 level1 lfo13'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Record caller and agency
statistics. Information tracked includes callers' age, language, county
of residence, services sought, income status, need for follow-up services, gaps
in services (unmet needs), how quickly the call was answered, etc. Reports are
run monthly, quarterly and/or annually and submitted to <st1:date Year="2001"
Day="1" Month="2" w:st="on">2-1-1</st1:date> <st1:place w:st="on"><st1:State
w:st="on">Texas</st1:State></st1:place> for statewide statistical tracking.
Reports can also be run for internal use and/or for other agencies.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l11 level1 lfo13'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Report to work during
non-scheduled work hours during times of activation of emergency
response/business continuity plan.<o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><i><font size=3 face="Times New Roman"><span
style='font-size:12.0pt;font-style:italic'>Database Responsibilities<o:p></o:p></span></font></i></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l9 level2 lfo10'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Identify and collect appropriate
information about clients and their needs.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l9 level2 lfo10'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Search resource database for
appropriate referrals.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l9 level2 lfo10'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Accurately enter client
information, referrals, unmet needs, reasons for client call and additional
appropriate information into client database.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l9 level2 lfo10'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Assist/assure weekly tape back-ups
of database.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l3 level2 lfo11'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Work with Resource Database
Specialist to identify new resources to be gathered and entered into the
resource database to increase its effectiveness and/or to fill a gap in
services listed.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l3 level2 lfo11'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Assure that database and overall
data operations comply with <st1:date Year="2001" Day="1" Month="2" w:st="on">2-1-1</st1:date>
<st1:place w:st="on"><st1:State w:st="on">Texas</st1:State></st1:place>
standards.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l3 level2 lfo11'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Provide feedback on software to
assist with software improvements/development.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l3 level2 lfo11'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Provide monthly and/or quarterly
reports as requested or required. <o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><i><font size=3 face="Times New Roman"><span
style='font-size:12.0pt;font-style:italic'>Public Relations/Outreach
Responsibilities:<o:p></o:p></span></font></i></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l10 level1 lfo12'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Assist with public relations and
community outreach activities and provide informational programs on request to
the community, service clubs, faith-based organizations, etc.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l10 level1 lfo12'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Assist with design and development
of outreach materials. <o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l10 level1 lfo12'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Communicate client and community
concerns, complaints and/or requests to Executive Director.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l10 level1 lfo12'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Assist with maintenance of
organizational website.<o:p></o:p></p>
<p class=MsoNormal><i><font size=3 face="Times New Roman"><span
style='font-size:12.0pt;font-style:italic'>Supervisory Responsibilities:<o:p></o:p></span></font></i></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l6 level1 lfo8'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Train volunteers.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l6 level1 lfo8'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Supervise and delegate
responsibilities to support staff and volunteers.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l6 level1 lfo8'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Assist with volunteer recognition
efforts.<o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><i><font size=3 face="Times New Roman"><span
style='font-size:12.0pt;font-style:italic'>Other Office Responsibilities:<o:p></o:p></span></font></i></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l14 level1 lfo9'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Maintain client files.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l14 level1 lfo9'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Maintain office equipment
(printers, copier, phones, multi-function center, computers, etc.).<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l14 level1 lfo9'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Participate in professional
information and referral training opportunities such as statewide information and
referral conferences, crisis training, etc.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l14 level1 lfo9'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Prioritize projects to meet
deadlines.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l14 level1 lfo9'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Proficiently operate fax, copier,
phone, call transfer, voice mail, call forwarding, 3 way calling, email, and
the Internet.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l14 level1 lfo9'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Assist with research and
recommendations for office equipment purchases.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l14 level1 lfo9'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Identify need for and add
appropriate materials to the training manual(s).<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l14 level1 lfo9'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Cross-train to learn other staff
duties and provide support during times of heavy workload, emergency response
and/or activation of business continuity plan.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l14 level1 lfo9'><![if !supportLists]><font
size=3 face=Symbol><span style='font-size:12.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>ˇ<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Assist Resource Specialist with
maintenance of resource database when necessary.<o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<h3><b><font size=4 face=Arial><span style='font-size:13.0pt'>Hiring and
Termination<o:p></o:p></span></font></b></h3>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Hiring and termination of the Information and Referral Specialist is
the responsibility of the Executive Director.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<h4><b><font size=4 face="Times New Roman"><span style='font-size:14.0pt;
font-weight:normal'>Wage, Exempt Status and Hours<o:p></o:p></span></font></b></h4>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Wage: Commensurate with education, training and experience.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Exempt Status: Position is salaried, exempt<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Hours: 40/week; Monday through Friday <st1:time Minute="0" Hour="8"
w:st="on">8:00 a.m.</st1:time>-<st1:time Minute="0" Hour="17" w:st="on">5:00
p.m.</st1:time><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Special consideration: Employees are expected to report to work during
times of emergency response and/or activation of business continuity plan.
Employees are also expected to assist with special projects and attend outreach
functions that may occur outside the regularly scheduled work week. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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