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<p class=MsoNormal>Here is the latest update regarding the insurance charges of
student accounts: <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b><span style='background:yellow;mso-highlight:yellow'>I
submitted a report to the Bursar’s office on Friday, January 28 that
included all students who have provided us information to show their exemption (GA
insurance, etc.) and I have been forwarding any and all emails to their office
to have the accounts reflect the appropriate changes.</span></b> <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>At this time and to the best of our ability after multiple
reviews all accounts have been corrected in the university database by my
office but it is now a technology issue that has been creating havoc. Due
to the technology issue, while my office has updated the accounts these updates
are not being reflected in student accounts. The Bursar is having to go
into each account individually to make updates based on my reports. Also,
the university was closed for three out of five business days last week and
this put most university offices seriously behind on their many
responsibilities which is adding to the delay. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I spoke to the Bursar’s office on Thursday of last
week and they were in the process of reviewing accounts but the university was
closed again on Friday. I would ask you to be patient as the Bursar
reviews all accounts to make sure they are accurate in the insurance
charges. I greatly appreciate your patience with this process and we are
working very hard to make sure it goes better in the future. <b><span
style='color:red;background:yellow;mso-highlight:yellow'>Please do not contact
the Bursar directly regarding your insurance exemption (removal of charge)
because they will simply refer you back to me.</span></b> Again, they
have the information to the best of our knowledge and we are awaiting the
corrections. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Some of you may be concerned about having your classes
dropped after 20<sup>th</sup> class day if this is not resolved. If this
issue continues beyond this week then my office will obviously work to adjust
the deadline to allow time for all accounts to be resolved. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I do sincerely apologize for all of these problems and we
will work hard to make sure this process is much easier by fall. It is my
hope that all accounts will be corrected by the end of this week. <b><span
style='background:yellow;mso-highlight:yellow'>If by Thursday, February 10 your
account is still not corrected email <a
href="mailto:John_Jones@tamu-commerce.edu">John_Jones@tamu-commerce.edu</a> and
I will contact the Bursar immediately to resolve the issue.</span></b> <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I will stress, if the insurance charge does not show up on
your account and it should please contact <a
href="mailto:John_Jones@tamu-commerce.edu">John_Jones@tamu-commerce.edu</a>
immediately as you will not have medical insurance for this semester.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>John Mark Jones, Director<o:p></o:p></p>
<p class=MsoNormal>International Student Services<o:p></o:p></p>
<p class=MsoNormal>Texas A&M University-Commerce<o:p></o:p></p>
<p class=MsoNormal>PO Box 3011<o:p></o:p></p>
<p class=MsoNormal>Commerce TX 75429<o:p></o:p></p>
<p class=MsoNormal>(P) 903-886-5097<o:p></o:p></p>
<p class=MsoNormal>(F) 903-468-3200<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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