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<p class="MsoNormal">CMS Editors,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Recently, we had an update which affected how you logged into Cascade. Here are several changes we noted: some accounts were successfully updated to sync to AD credentials (This means logging into Cascade with your lastname and your current
computer password), some users lost their group roles, accounts were not able to sync with AD credentials due to name variables or other issues. In addition, Cascade is now behind our firewall. This means you must use VPN to access Cascade if you are off campus.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Here are some of the common questions I have received and solutions to help you in the interim:<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Why can’t I log in?<o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level2 lfo1">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Try logging in with your AD credentials - lastnamefirstname and computer password<o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level2 lfo1">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Log in with your previous Cascade user name and password<o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level2 lfo1">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Still can’t log in with AD credentials or previous Cascade user name then please send an email to
<a href="mailto:helpdesk@tamuc.edu">helpdesk@tamuc.edu</a> and indicate that you are unable to access Cascade. State what department and webpage you have been given access to.
<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.5in"><o:p> </o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>I am a GA or Student Worker, why can’t I log in? <o:p>
</o:p></p>
<p class="MsoListParagraph" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level2 lfo1">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>You must have an AD account. <o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:1.5in;text-indent:-.25in;mso-list:l0 level3 lfo1">
<![if !supportLists]><span style="font-family:Wingdings"><span style="mso-list:Ignore">§<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>How can I access an AD account? Turn in a <a href="http://www.tamuc.edu/CampusLife/CampusServices/CITESupportCenter/documents/ITSystemsAccessRequestForm.pdf">
IT Systems Access Request</a> Form with your Department Head Signature with AD selected.<o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level2 lfo1">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>How can I make sure that I have turned in the IT Systems Access Request Form? Email
<a href="mailto:helpdesk@tamuc.edu">helpdesk@tamuc.edu</a> and ask if your IT Systems Access Request Form is recorded with AD and Cascade selected.<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.5in"><o:p> </o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>I can log in but I can’t see the Edit tab or CV & Syllabi folder<o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level2 lfo1">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Your group role has been removed. Please email helpdesk and indicate what department/webpage you had rights to edit.<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.5in"><o:p> </o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>I used to access Cascade from home, but now I can’t. Why not?<o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level2 lfo1">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Cascade is now behind TAMUC firewall. You will need to use
<a href="http://www.tamuc.edu/CampusLife/CampusServices/CITESupportCenter/selfHelp/FacultyStaff/vpn-client.aspx">
VPN</a> to access Cascade. You may visit CITE Knowledge Base webpage on <a href="http://www.tamuc.edu/CampusLife/CampusServices/CITESupportCenter/selfHelp/FacultyStaff/vpn-client.aspx">
VPN Client</a> to learn how to VPN or contact our helpdesk at x6000 or <a href="mailto:helpdesk@tamuc.edu">
helpdesk@tamuc.edu</a> if you need assistance.<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.5in"><o:p> </o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>I can still log in not using my AD credentials<o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level2 lfo1">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Email helpdesk to indicate your Cascade account has not been sync with your AD credentials. Also, list what department and webpage you have rights to edit.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I appreciate your understanding and patience as we work through these new changes and updates.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Lydia<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Lydia Harkey</span></b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">
| <b>IT Communication Manager </b><i><br>
</i></span>Center for IT Excellence<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">
</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">| Texas A&M University-Commerce<b><br>
</b><a href="mailto:Lydia.Harkey@tamuc.edu"><span style="color:blue">Lydia.Harkey@tamuc.edu</span></a>
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">P.O. Box 3011 | Commerce, Tx 75429-3011<br>
Tel. 903.468.3029 | Fax 903.886.5415| </span><span style="color:black"><a href="http://www.tamuc.edu/"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">www.tamuc.edu</span></a></span><span style="font-size:10.0pt;font-family:"Times New Roman","serif";color:black"><br>
</span><span style="font-size:10.0pt;font-family:"Times New Roman","serif";color:#1F497D"><br>
<b>Texas A&M University-Commerce</b></span><span style="font-size:10.0pt;font-family:"Times New Roman","serif";color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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